Independent support
Get gambling support
If gambling is affecting your wellbeing, relationships or finances, you can get support for yourself or someone close to you.
Talk to an independent counsellor
Gambling Help Online offers free, confidential support across Australia. You can chat online with a gambling counsellor 24 hours a day, about your own gambling or concerns for someone close to you.
You can ask for help before things feel unmanageable. The service can help you understand what is happening and consider your next steps.
When to seek support
You may want support if you are trying to win back losses, using money needed for everyday costs, hiding gambling or finding it hard to stop. A promotion, pending reward or VIP tier is not a reason to keep gambling when you want to stop.
Gambling is not a dependable source of income, and playing more does not guarantee you will recover losses. A break and a conversation with someone you trust can be a starting point. Gambling Help Online's support resources can help you explore changes that fit your circumstances.
What BetStop covers
BetStop — the National Self-Exclusion Register is a free Australian Government service. It lets you self-exclude from Australian licensed online and telephone wagering providers. Covered providers must not let a registered person place bets or open new betting accounts, or send them marketing.
Do not assume BetStop blocks every gambling website, covers an offshore casino or excludes you from a physical gambling venue. Check the register's guidance and other support options for your circumstances.
Check the Australian context
ACMA identifies online casino-style games and pokies among illegal online gambling services in Australia. Read its guidance on illegal gambling operators for the risks, including difficulty recovering money and possible website blocking.
An Australian-facing page, familiar payment method or working website does not prove a service holds an Australian licence.
What we can help with
We can point you to information and independent resources. We do not hold gaming accounts, provide counselling or control an operator's limits, account closure or self-exclusion systems.
To restrict an account, use the provider's own process. For support beyond that account, contact an independent service. Asking us for a restriction does not block or restrict an account at any gambling operator.
Our gambling content is for adults aged 18 or over.
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